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Enquiry Management Service
Discover how you can improve your enquiry response times, experience and conversion with the help of our enrolment experts.
Insights
Capabilities
Conferences
Enhance your in-house capacity to effectively process enquiries
Recruitment and marketing teams across the sector are experiencing rising volumes of enquiries. Prospective students expect a fast and personalised response. Many institutions are struggling with unmanageable inboxes and long call queues.
That’s why we work with institutions around the world to manage enquiries on their behalf. You have done the hard work getting the leads, we can help nurture and convert them into completed applications and beyond.
That’s why we work with institutions around the world to manage enquiries on their behalf. You have done the hard work getting the leads, we can help nurture and convert them into completed applications and beyond.
Key features of our Enquiry Management Service
Informed by data and insights
We use sector insights, results from our largest International Study Survey in the world, data from the million student journeys we handle a year and QS client group to inform our communications and enquiry conversion activities.
We use sector insights, results from our largest International Study Survey in the world, data from the million student journeys we handle a year and QS client group to inform our communications and enquiry conversion activities.
Bespoke global resource
Our expert QS advisors are based across six international locations for local insight.
Rapid and personalised responses
All enquiries answered within 24 hours for a seamless student experience.
Prioritisation for growth
AI-driven enquiry grouping highlights priority prospects for enrolment.
Live reporting
Instant access to your live pipeline data for confident decision-making.
Frequently asked questions
How can the QS team represent my university when they don’t work for us?
Our team is an extension of yours.
We work with you to develop a bespoke onboarding schedule for all QS staff involved in our partnership that enables to absorb your institutional DNA, perfectly align with your brand and emulate your tone of voice. Building on the experience of dozens of large-scale partnerships, we ensure our professional education sales and admissions teams know every pertinent detail about your courses, location and university so we can support your enquirers. All the communications we send are university branded and when prospective students speak to QS advisors they will be speaking to a true extension of the university teams.
How does your service integrate with our teams and systems?
Almost all our university partners already have a CRM system and teams who are delivering activities to convert and enrol students. Our services our designed to complement and enhance your existing systems and activities. Many of our university partners have integrated their CRM with ours (we will work with your IT teams to achieve this). We also provide access to our CRM system so you can view the details of your prospects at any time. Some university partners ask us to support them with particular cohorts, e.g. courses, countries or regions, and some their whole service. We can adapt our services to meet your needs and as part of our onboarding process we will make sure our activities align and complement yours, with regular reporting and feedback to maximize the results.
What is machine learning?
QS machine learning is a powerful AI-assisted technology for student recruitment. We have developed this technology over the last four years with our university partners. It uses insights and data to help identify which enquiries, applicants or offer holders are more likely to convert. Universities and QS can then focus efforts on these individuals to have the biggest impact on the conversion rate, enrolments and improve ROI.
How much does your service cost?
Every partnership we forge is unique, meeting the exact needs of each university. Because of this, the cost of the service varies greatly dependent on many factors, such as scale of the service, timeframes, geographical locations and technology deployed. We offer 12 month proof-of-concept pilots, which are popular with our university partners as they provide an opportunity to test our services and show university stakeholders the impact before a longer-term partnership develops.
